ROASTED THREADS

FREQUENTLY ASKED QUESTIONS

All purchases are made to order.  If the order hasn’t been sent to production yet, the order can be cancelled or changed.

If the order has been sent to production, it may not be possible to cancel the order free of charge.

Please email [email protected]  as soon as possible if a cancellation or change is needed.  While we cannot guarantee a cancellation or change, we will do our best to process your request. 

All purchased are made to order.  As such, we do not current accept returns / exchanges.

Feel free to contact us if you have any additional questions.

All purchases are made to order.

Average production time is 1-3 business days.

Free and standard shipping is 3-5 business days.

Express shipping is 1-3 business days.

If your order is lost, damaged,or incorrect, please send an email to [email protected] within 15 days of product shipment or delivery.

You can track your order by:

  1. Following the tracking number provided via email
  2. From the Orders page in My Account on our website
  3. From the Track an Order page on our website
ROASTED THREADS

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